Shipping

*****CURRENT PRODUCTION TIME ON CUSTOM / PERSONALISED PIECES IS 6-7 BUSINESS DAYS*****

 

ATTENTION: Any Christmas Orders placed after 7th December cannot be guaranteed delivery by 24th December 2021. 

Orders are processed Monday through Friday and take 2-3 business days to process for in stock items, a 6-7 business days for custom/personalised items. Most of the time even less.

Orders Within Australia

Due to precautions we are taking for the Covid-19 outbreak, we may have longer than normal production times depending on the amount of orders received.  Current production times may vary between 6-7 business days, in some cases even less. Thanks so much for supporting DELUXUR, we appreciate your patience and understanding!

IMPORTANT UPDATE FOR CURRENT SHIPPING

COVID-19 Update

If you want your parcel quickly, we insist you select Express Post as regular post is taking up to 10 business days to arrive to Australia destinations currently. 

Please note that there are significant delays to many destinations due to limited flights and government restrictions. Where airline capacity comes available, Australia Post prioritise express parcels. 

All orders are sent via Australia post. It is not our responsibility if your package is delayed, lost or sent to an incorrect address. PLEASE, double check you have entered the correct delivery address at checkout.

Please note that selecting Express Post will not speed up the processing time of your order, only the time Australia Post takes to deliver your parcel.  

Australia post will still be operating, delivering mail and parcels during this time.

However there are changes taking place within Australia post, to keep both workers and customers safe.

This will effect delivery times, including express post parcels. Delays are to be expected.

Please allow extra time for delivery. We’d suggest not to leave it to the last moment to place orders if you need your item urgently particular for Christmas gifts, as we cannot guarantee that your order will arrive on time and are not responsible for not arriving before Christmas. We would strongly recommend choose Express Post $11.99 at checkout to make sure your order will arrive on time.

Thank you for your patience and incredible support during this difficult time!

PLEASE NOTE: All domestic orders will be shipped from Melbourne by Australia Post and may take much longer than expected to deliver in ADDITION to the production/processing time. Please Note, all placed orders from now till Christmas might be slightly delayed with deliveries to particular some States in Australia which we have no control and it’s out of our hands. We want to apologise in advance for any inconvenience and really appreciate your incredible patience and support. We don’t refund if your order hasn’t arrived before Christmas. We love our customers and would do anything for them! Please contact us (info@deluxur.com.au) immediately if you think there are some issues with your orders. We want to make sure you are happy and resolve the issue!

Standard Shipping $8.95 - FREE over $50 order

A signature is required for delivery. Estimated/approximate delivery times are 3-10 business days to major cities and 7-14 business days to other areas. Deliveries may take more than 14 business days for your area. 

If you are unable to sign for your delivery it will be delivered to the nearest post office. You will be left with Australia Post note to pick up your parcel.

EXPRESS Postage - $11.95

Please note that all personalised orders that are chosen at the checkout to be sent via Express Postage once they are ready, please allow approximately 2-3 business days for your order to be lovingly handmade plus postage. 

If you need your shipment to be expedited, you will be able to choose a faster shipping method at the time of checkout. Production time is additional.

PLEASE NOTE: Personalised orders sometimes get held up if we don’t have all the info we need. If you make sure you leave complete personalisation details in the drop-down area or message for seller section when you checkout, it will help avoid delays.

DELUXUR offers FREE SHIPPING within the AU on all orders over $50. 

Shipping

Processing time for shipping varies due to the nature of order and current uncertain time with Covid and Christmas. For details, see individual items.

INTERNATIONAL ORDERS

There is a shipping fee between AU$19.95 - $24.95 and delivery to most destinations take estimated 10-17 business days plus making/production time. All taxes and duties are to be paid by the recipient.  

All International orders are shipped Economy Airmail. This does NOT include a tracking number or insurance. If you would like a tracking number, it is an additional $18.00. If your order exceeds $300, tracking number at no charge will be included. If you are ordering multiple items it is a good idea to at least get a tracking number. Once item is shipped, we are not responsible for lost or stolen packages.

International orders/customs: Buyer is responsible for all duties and fees. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and COVID restrictions.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Refunds and Exchanges

Please read our Returns and Exchanges

Deluxur Return Policy:

Conditions of Return

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Claims of defective items must be made and reported within 3 days of receipt of your order and must be returned in its original packaging. Upon receipt and inspection of the item, a refund will be granted in 7-14 business days. Any item that is damaged upon return will not be refunded. Shipping costs are not included in Refund.

Shipping and handling for returned items is the buyer's expense. 

We do NOT issue a refund for unclaimed and returned packages nor refusal to pay the customs fee.

Cancellation Policy:
Cancellations are accepted within 24 hours after the purchase of the item. Please notify us immediately if you wish to cancel your order.

Thank you!

Deluxur Care Team