Returns & Exchanges

We accept unworn/unpersonalised returns and/or exchanges within 30 days of when your package was delivered within Australia (60 days other International Countries), with the following exceptions:

  • All personalized pieces are final sale. 
  • Earrings are final sale

Please contact us for a return/exchange: support@deluxur.com.au. For faster service please provide us with your Order No. and contact information.

If for some reason an item arrives damaged, please contact us and send photos of the damage. We will send replacements in exchange for the damaged product. 

Returns will be handled on a case by case basis. In the instance that you return your purchase, your refund will be made in full as soon as we receive the returned product between 5-7 business days. 

Exchanges 

  • You can replace faulty item or If you didn’t order the correct length and you're looking for the perfect size. You can send it back to us within 30 days only and we will either replace or adjust it for you here in the studio. Or you can purchase extender here with us. Whichever comes easier and more affordable for you. Before you send the item back to us you must contact us for exchange/return: support@deluxur.com.au. and provide your Order No. and Contact Information. 
  • We charge a re-making fee of $7.50 for each item we have to adjust plus postage.
Please return the item for either replacement or return to:
    Deluxur
    4 Fisher Court
    Bentleigh East
    Victoria 3165