Returns & Exchanges
RETURNS & REFUNDS
We want you to be happy with your Deluxur purchase. Please review the following information before requesting a return, exchange or refund.
30-DAY RETURNS
We accept returns of eligible, non-personalised items within 30 days of delivery within Australia.
To be eligible for a return, your item must be unused, unworn and in its original condition and packaging. Proof of purchase or your order number may be required.
NON-RETURNABLE ITEMS
The following items cannot be returned for change of mind:
• Personalised or custom-made jewellery
• Earrings
Personalised and custom-made pieces are created specifically for you and are therefore final sale, except where the item is faulty, damaged or otherwise covered by your rights under Australian Consumer Law.
DAMAGED OR FAULTY ITEMS
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible within 7 days at info@deluxur.com.au and include your order number and clear photographs showing the issue.
We will assess the item and arrange an appropriate repair, replacement or refund where applicable.
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
RETURNS & EXCHANGES
Before returning an item, please contact us at info@deluxur.com.au with your order number and details of your return or exchange request.
Please do not send an item back before contacting us and receiving return instructions.
RETURN SHIPPING
For change-of-mind returns, customers are responsible for return postage costs. Original shipping charges are non-refundable.
We recommend using a tracked postal service when returning an item, as Deluxur cannot be responsible for returned parcels that are lost in transit.
Where an item is confirmed to be faulty, damaged or incorrect, reasonable return postage costs will be handled in accordance with your rights under Australian Consumer Law.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
If you have not received an approved refund after allowing reasonable processing time, please contact us at info@deluxur.com.au.
CANCELLATIONS
If you need to cancel or change an order, please contact us within 24 hours of placing your order. As personalised jewellery is made to order, we cannot guarantee changes or cancellations once production has begun.
CONTACT
For return, exchange, repair or refund enquiries, please contact: